Frequently Asked Questions — ids138

ids138 uses a standard KYC (Know Your Customer) process to verify all player accounts. You will need to submit a clear photo or scan of a valid Indonesian government-issued ID — a KTP (national identity card) or passport is accepted. You may also be asked to submit a selfie holding the document and proof of your payment method (for example, a screenshot of your BCA or BRI mobile banking showing your name and account number). Verification is typically completed within 24 hours.

On the ids138 Login page, click the "Forgot Password" link beneath the login fields. Enter the email address registered to your account and ids138 will send you a secure password reset link within a few minutes. Check your spam folder if the email does not arrive promptly. If you no longer have access to the registered email address, contact our 24/7 live chat support team with your username and KYC documents for assisted account recovery.

No. ids138 permits strictly one account per player, per household, and per device. Opening multiple accounts to claim duplicate bonuses or circumvent responsible gaming restrictions is a violation of the Terms and Conditions and will result in all associated accounts being permanently closed, with balances forfeited. If you believe a duplicate account was created in error, contact live chat support immediately to have it resolved.

To close your ids138 account, contact our live chat support team and submit a written closure request. Before closure is finalized, any pending withdrawals will be processed to your verified payment method, and any active bonuses will be removed from your balance. If you are closing the account due to concerns about problem gambling, our team will walk you through the self-exclusion process, which is a more protective and reversible alternative to full account closure.

Deposits made via BCA bank transfer to ids138 are typically credited within 1 to 5 minutes during standard banking hours (08:00–20:00 WIB). Transfers made outside these hours or during peak periods may take up to 15 minutes. Always use the unique virtual account number or transfer reference provided by ids138 for each deposit — using an incorrect reference is the most common cause of deposit delays. If your deposit has not been credited within 30 minutes, contact live chat with your transfer receipt.

ids138 supports deposits and withdrawals via all major Indonesian bank transfer channels, including BCA, BRI, BNI, Mandiri, CIMB Niaga, OCBC NISP, BSI (Bank Syariah Indonesia), and Bank Permata. In addition, ids138 accepts deposits from leading Indonesian e-wallets: OVO, DANA, GoPay, ShopeePay, and LinkAja. All transactions are processed in Indonesian Rupiah (IDR). Credit and debit card deposits (Visa, Mastercard) may be available depending on your issuing bank.

The minimum withdrawal amount on ids138 to a Mandiri bank account is Rp 50.000. The maximum single withdrawal amount is Rp 50.000.000 per transaction. Withdrawals to Mandiri are typically processed within 5 to 30 minutes after approval by the ids138 finance team, provided your account KYC verification is complete. Withdrawal requests submitted outside business hours may take slightly longer. ids138 does not charge withdrawal fees; however, your bank may apply its own inter-bank transfer charges.

Yes. ids138 accepts deposits via OVO, GoPay, DANA, ShopeePay, and LinkAja. To deposit using an e-wallet, log in to your ids138 account, navigate to the Deposit section, select your preferred e-wallet provider, and enter the amount in IDR. You will receive a QR code or a redirect link to complete the payment within your e-wallet app. E-wallet deposits are generally credited instantly. The minimum e-wallet deposit amount is Rp 20.000.

ids138 does not charge any platform-side fees for standard deposits or withdrawals. However, depending on your bank or e-wallet provider, inter-bank transfer fees may apply on your end — for example, BRI to non-BRI transfers may incur a standard Rp 6.500 inter-bank fee charged by BRI. ids138 has no control over fees applied by third-party financial institutions. We recommend using a same-bank transfer where possible to minimize any external charges.

ids138 offers sportsbook betting on an extensive range of football competitions, with strong coverage of leagues popular among Indonesian bettors. This includes BRI Liga 1 (featuring clubs like Persija Jakarta, Persib Bandung, and Bali United), the English Premier League (EPL), La Liga, Serie A, Bundesliga, UEFA Champions League, UEFA Europa League, FIFA World Cup, the AFF Cup (Piala AFF), and Timnas Indonesia (the Garuda national team) fixtures. Markets available include 1X2, Asian Handicap, Over/Under, mix parlay, and correct score.

Mix parlay (a multi-leg accumulator bet popular in Indonesia) allows you to combine multiple match selections into a single bet for significantly higher potential returns. On ids138, you can build a mix parlay ticket with a minimum of 3 legs and up to 12 legs. All selections must win for the bet to pay out — if even one leg loses, the entire ticket is lost. The minimum stake for a mix parlay on ids138 is Rp 10.000, and potential winnings are calculated by multiplying the individual odds of each leg together.

Yes. ids138 offers togel (Indonesia's traditional numbers lottery) markets, including 4D, 3D, and 2D draw formats. Popular markets available on the platform include Singapore Pools (SGP), Hong Kong (HKG), Sydney (SDY), and several regional togel draws. Results are updated in real time after each official draw. Minimum stakes for togel on ids138 start from Rp 1.000 per line. Togel draws follow their respective official schedules, with results visible directly in your ids138 account.

ids138 hosts an extensive library of slot games from leading international studios, including Pragmatic Play, Microgaming, NetEnt, Pocket Games Soft (PG Soft), and Spribe. Popular titles include high-volatility slot gacor (loosely, "hot slots" — high-payout-frequency slots favored by Indonesian players) such as Gates of Olympus, Sweet Bonanza, Mahjong Ways, and Starlight Princess. All slots use certified RNG technology and display their published RTP (Return to Player) percentages in the game information panel.

Yes. ids138 is fully optimized for mobile play through any modern smartphone or tablet browser — no app download is required. The mobile site is built on a responsive design that adapts to all screen sizes, including the popular mid-range Android devices widely used in Indonesia. All game categories — live casino, sportsbook, slots, Sic Bo, and Andar Bahar — are available on mobile. For the best experience, we recommend using Chrome or Safari on a 4G or Wi-Fi connection.

ids138 offers a welcome deposit bonus for new players on their first deposit. To claim it, make your first qualifying deposit after registering your account and opt in to the welcome bonus offer on the promotions page. The bonus amount and percentage vary by active promotion — check the current offers on the ids138 promotions page for the latest terms. All welcome bonuses are subject to wagering requirements before a withdrawal of bonus-derived winnings can be processed.

A wagering requirement (also called a rollover or turnover requirement) specifies how many times you must wager the bonus amount — or the bonus plus deposit — before any winnings derived from the bonus become withdrawable. For example, a Rp 100.000 bonus with a 10x wagering requirement means you must place a total of Rp 1.000.000 in qualifying bets before withdrawal is available. Wagering progress is tracked in real time in your ids138 account dashboard. Different game categories may contribute at different rates.

Yes. ids138 runs regular cashback and rebate promotions for active players across multiple game categories, including sportsbook, live casino, and slots. Cashback percentages and calculation periods vary by promotion. Sportsbook rebates are typically calculated weekly based on total turnover, while slots cashback is often applied to net losses over a defined period. Check the ids138 promotions page for current cashback offers and their specific terms, including minimum bet requirements and payout timing.

ids138 operates a tiered VIP loyalty program that rewards consistent, high-value players with progressively better benefits. As you accumulate loyalty points through regular gameplay across sportsbook, live casino, and slots, you advance through VIP tiers. Higher tiers unlock benefits including dedicated account managers, faster withdrawal processing, higher withdrawal limits, exclusive reload bonuses, and invitations to special events. To learn more about your current VIP status and how to progress, contact the ids138 VIP support team via live chat.

Yes. ids138 employs industry-standard 256-bit SSL encryption across the entire platform to protect all data transmitted between your device and our servers. Financial transactions are processed through secure, verified payment gateways. Player account data is stored on protected servers with strict access controls. ids138 operates under internationally recognized gaming standards, uses certified RNG technology from licensed game studios, and undergoes regular independent security audits. We strongly recommend enabling two-factor authentication (2FA) on your account for an additional layer of protection.

ids138 takes data privacy seriously. All personal information you provide — including your KTP details, bank account numbers, and contact information — is collected, stored, and processed in accordance with our Privacy Policy. We do not sell or share your personal data with third parties for marketing purposes without your explicit consent. Payment data is tokenized and never stored in plain text. For full details on how your data is handled, please review the ids138 Privacy Policy at ids138.net/privacy-policy.

The minimum age to register and play on ids138 is 21 years old. This applies to all game categories and all regions. Age is verified as part of the KYC process before any withdrawal is approved. If ids138 identifies that an account has been registered by a person under 21, the account will be immediately suspended and the matter investigated. ids138 is committed to preventing underage gambling and cooperates fully with any investigation by relevant authorities.

ids138 offers a range of self-exclusion periods: 6 months, 1 year, 3 years, or permanent exclusion. During self-exclusion, your account is locked, all marketing communications are stopped immediately, and any remaining balance is returned to your verified payment method. Self-exclusion is activated via Account Settings under the Responsible Gaming tab, or by contacting our 24/7 live chat team directly. Permanent self-exclusion cannot be reversed. We strongly encourage any player who feels gambling is becoming harmful to activate self-exclusion without delay.

Yes. ids138 allows all players to set daily, weekly, or monthly deposit limits in IDR at any time via Account Settings → Responsible Gaming. Once your limit is reached for a given period, further deposits are blocked until the period resets. Limit reductions take effect immediately. Limit increases are subject to a 7-day cooling-off period to prevent impulsive decisions during a losing session. There is no minimum or maximum value for deposit limits — you can set them to any amount that matches your personal gaming budget.

If you feel that gambling is negatively affecting your finances, relationships, work, or mental health, please reach out for help immediately. ids138's 24/7 live chat support team is trained in responsible gaming and can activate a time-out or self-exclusion on your account right away — no judgment, no pressure. You can also seek independent, confidential support from international organizations such as Gamblers Anonymous (gamblersanonymous.org) and the National Council on Problem Gambling. Taking early action makes a real difference.